A BLOG FROM Maertens

"Direct customer contact is very important to me."

Interview with Regional Sales Manager Ingo Markmann

He is the first point of contact for our customers in Eastern Europe, the Middle East and Asia: Ingo Markmann works at Märtens as Regional Sales Manager. In this interview, he tells us more about his responsibilities.

How long have you been working at Märtens and how did you join the company?

I have been working at Märtens for five and a half years now. At the time, I wanted to change employer and actively looked around. A job advert advertised the position of Regional Sales Manager at Märtens, which immediately sparked my interest.


What are your tasks as Regional Sales Manager?

My sales area extends from Eastern Europe to Asia. My tasks primarily include customer support and winning new orders. I cover the entire Märtens portfolio, whether it's a simple belt replacement or a comprehensive optimisation. Our focus at Märtens is on developing customised solutions for customers and advising them personally.

What do you enjoy most about your work at Märtens?

Direct customer contact is very important to me. I spend a lot of time travelling and enjoy being on site. You can always find a solution in a personal dialogue, even if there are discrepancies. I want to inspire customers with my work and our products and encourage them to try new things. This emotionality is something very special. Because no matter which region I'm in - the human touch has to be right.

What characterises Märtens?

We are very customer-orientated and always deliver high quality. Märtens is not the cheapest manufacturer, but we produce in Germany and stand for impeccable quality. This product safety is more important than the final price.

Märtens is a fantastic employer. At the beginning, the atmosphere was a bit strange for me - but in a positive sense! All colleagues, whether in the warehouse or in management, are helpful, friendly and supportive across the board. You are never spoken to harshly or turned away here. I can really imagine staying here until I retire.

What is your favourite way to spend your free time?

I had several hobbies, for example a classic car and I travelled all over Europe on my motorbike. Now flying is my great passion. As a pilot, I offer sightseeing flights and I am a technical inspector for aeroplanes.